W. MEYER OPTOMETRISTS (PTY) LTD
TERMS AND CONDITION

The below Terms and Conditions include the following promotions and/or programmes:

Section 1. Rudy Project RX Insert Fitting Promotion

Section 2. W. Meyer 120-Year Loyalty Programme

Section 3. W. Meyer Contact Lens Subscription Programme

Section 4. General Provisions

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Section 1. Rudy Project RX Insert Fitting Promotion

General Overview

This promotional campaign is run jointly by Rudy Project, CYMOT Namibia and W. Meyer Optometrists. It is designed exclusively for clients who purchase qualifying Rudy Project eyewear from authorised CYMOT stores, promotional expos, or official Rudy Project events.

1. Eligibility & Claim Requirements

1.1. To qualify for the complimentary Rudy Project Optical Insert frame fitting, clients must have a valid promotional QR voucher card issued at the time of their purchase via CYMOT, Ahrens Guns & Ammunition or Rudy Project sales staff.

1.2. This offer is valid exclusively within Namibia and must be redeemed directly through the online booking system at W. Meyer Optometrists.

2. The Complimentary Insert vs. Prescription Lenses

2.1. The Insert Frame: The specialised Rudy Project physical clip-in frame/insert is provided completely free of charge as part of the promotional purchase bundle.

2.2. The Lenses: The cost of the customised prescription lenses crafted to fit inside the optical insert is not included in this free promotion. Custom lenses will be quoted separately by W. Meyer Optometrists, in Namibia Dollars (N$) inclusive of applicable VAT, based on the client's unique visual correction needs, lens enhancements, and prescription strength.

2.3. The complimentary insert frame is provided without warranty beyond that offered directly by the manufacturer, Rudy Project. W. Meyer Optometrists' liability in respect of the free insert frame is limited to the fitting service performed.

2.4 The offer to obtain the clip-in frame/insert for free will only be vat for 30 (thirty) days after the purchase was done at CYMOT, Ahrens Guns & Ammunition or Rudy Project sales staff.

3. Clinical Appointments & Diagnostic Testing

3.1.  Eligible clients must fill out the appointment inquiry form via the designated web page to initiate a booking.

3.2. The physical promotion card and proof of purchase (if requested) must be presented in person at W. Meyer Optometrists, 138 Jan Jonker Street, Windhoek, at the time of the appointment.

3.3. Final appointments are subject to availability. W. Meyer Optometrists reserves the right to manage scheduling through our central clinical reception.

4. Promotional Period & Expiration

4.1. This promotion is valid until further notice. W. Meyer Optometrists, CYMOT and Ahrens Guns & Ammunition reserve the right to amend, suspend, or terminate the promotion at any time, provided that any voucher already validly issued and unexpired at the date of such change will still be honored for a period of 30 (thirty) days from the date the change is publicly announced. Beneficiaries are strongly advised to schedule their fitting appointment immediately upon receiving their optical inserts to prevent disappointment.

Section 2. W. Meyer 120-Year Loyalty Programme

Programme Overview

Established in celebration of our 120-year milestone (1906–2026), the W. Meyer Loyalty Programme ("Heritage Circle") honours and rewards our long-standing clients for their trust in our clinical care.

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1. Membership Eligibility

1.1. o be eligible for multi-generational or tier-based benefits, clients may be requested to confirm relevant family connection records within our customer files, which will only be processed with the client's consent and in accordance with Section 4.2 (Data Protection) below.

1.2. Membership tiers, specific benefits, and custom "Heritage Edition" gifts are assigned at the discretion of W. Meyer Optometrists management, based on verifiable patient history within our database, applied consistently and without unfair discrimination between similarly-placed clients.

2. Limitations on Discounts & Promotional Offers

2.1 Any custom tiered loyalty discounts or "Legacy Discounts" are non-transferable and may only be applied to products or professional services utilised by the registered account holder.

2.2. Loyalty programme benefits and anniversary discounts cannot be used in conjunction with any other active clinical promotions, special package deals, or corporate medical aid contracts, unless explicitly authorised in writing by W. Meyer management.

3. In-Store Stock & Brand Disclaimers

3.1. Display items, luxury promotional frames, and curated anniversary gifts are subject to real-time in-store availability. W. Meyer Optometrists cannot guarantee the continuous availability of any single international brand model or specific frame design.

4. Amendments and Termination

4.1. As we transition through our milestone year and beyond, W. Meyer Optometrists reserves the right to modify, adapt, or suspend specific elements of the loyalty programme structures, benefits, and tier milestones to better serve our broad patient base, provided that reasonable notice will be given to affected members where a previously communicated benefit is being withdrawn or materially reduced.

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5. Expiration

5.1. All Membership will be automatically terminated after 3 (tree)years, W. Meyer Optometrists reserves the right to modify, adapt, or suspend prior the 3 (tree) year. 

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Section 3: W. Meyer Contact Lens Subscription Programme​

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1. Subscription Overview & Pricing Tiers

1.1. The W. Meyer Contact Lens Subscription Service provides recurring order fulfilment and delivery to approved patients.

1.2. Tiered discounts (10% for 6 months, 15% for 12 months, and 20% for 18 months) apply exclusively to active subscription agreements and cannot be combined with other clinical promotions or corporate medical aid contract discounts. All prices are quoted in Namibia Dollars (N$) inclusive of applicable VAT.

2. Patient Status, Prescriptions & Verification

2.1. Contact lenses are specialised medical devices. All subscriptions require an unexpired contact lens prescription issued by an accredited optometrist, in accordance with the Allied Health Professions Act 7 of 2004 and applicable Health Professions Councils of Namibia regulations.

2.2. Existing Patients: Orders will be verified against current patient records on file.

2.3.  New Patients: Subscriptions will only be approved upon receipt of a valid external prescription or following a preliminary diagnostic assessment and fitting completed at W. Meyer Optometrists.

2.4.  W. Meyer Optometrists reserves the right to pause subscription dispatches if a prescription expires during the term until an updated diagnostic eye exam is conducted.

3. Invoicing, Payment & Ordering

3.1. Subscriptions operate on an approval-based model. Upon submission and review of an order by reception, an official EFT invoice will be issued to the patient.

3.2.  Order fulfilment and dispatch will commence once full payment reflects via EFT.

3.3. A patient may cancel their subscription at any time by giving W. Meyer Optometrists written notice. Cancellation will take effect from the next unpaid billing cycle; amounts already paid for stock not yet dispatched will be refunded within 14 days of cancellation, less the value of any stock already dispatched under that payment.

4. Delivery Timelines & Location Requirements

4.1.  Standard fulfilment lead times range between 5 to 15 working days from payment confirmation.

4.2.  Deliveries are made via courier strictly during standard office hours. Patients must specify a daytime physical delivery address (such as a place of work) where an authorised recipient is available to sign for the package.

4.3. W. Meyer Optometrists will not be liable for delivery delays resulting from incorrect address details provided by the client, or from delays caused by third-party couriers, except to the extent such delays arise from W. Meyer's own gross negligence or wilful default.

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Section 4. General Provisions

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4.1. Governing Law and Jurisdiction

4.1.1. These Terms and Conditions are governed by and shall be interpreted in accordance with the laws of the Republic of Namibia. The parties submit to the non-exclusive jurisdiction of the Namibian courts.

4.2. Data Protection

4.2.1. W. Meyer Optometrists collects and processes client personal information, including clinical, family-connection, and contact information, in order to administer these promotions and programmes. Such information will be processed in accordance with the Data Protection Act 4 of 2024 and will not be shared with third parties (including CYMOT, Ahrens Guns & Ammunition, or Rudy Project) except as reasonably necessary to verify eligibility for a joint promotion, or with the client's consent.

4.2.2. Clients may request access to, correction of, or deletion of their personal information held by W. Meyer Optometrists, subject to W. Meyer's obligations to retain clinical records under applicable health regulations.

4.3. Limitation of Liability

4.3.1. To the fullest extent permitted by law, W. Meyer Optometrists' total liability arising out of or in connection with any promotion or programme described in these Terms and Conditions is limited to the value of the specific product or service giving rise to the claim. Nothing in these Terms and Conditions limits liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded or limited under the laws of Namibia.

4.4. Severability

4.4.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed, and the remaining provisions will continue in full force and effect.

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4.5. Complaints and Dispute Resolution

4.5.1. Any complaint regarding these promotions or programmes should first be directed in writing to W. Meyer Optometrists' management at the address stated above. The parties will use reasonable efforts to resolve any dispute amicably before resorting to formal legal proceedings.

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4.6. Amendment of these Terms and Conditions

4.6.1  W. Meyer Optometrists may amend these Terms and Conditions from time to time. The version published on our website or displayed in-store at the relevant time will apply. Material changes affecting active subscriptions or already-issued vouchers will be communicated to affected clients in advance in accordance with Sections 1.4.1 and 2.4.1 above.